Elements and Performance Criteria
- Facilitate an organisation self evaluation process
- Complete self evaluation report for the organisation in which practice is reviewed against nominated standards
- Conduct focus groups, questionnaires and/or interviews with clients to receive feedback
- Conduct focus groups, questionnaires and/or interviews are with other stakeholders to receive feedback
- Conduct record audits
- Complete appropriate documentation
- Facilitate the development of a quality improvement plan
- Implement a quality improvement plan
- Coordinate the organisation for an external evaluation
- Inform relevant stakeholders about the external evaluation process
- Schedule interviews with staff and board members where appropriate
- Schedule interviews with tenants and other service providers
- Prepare files and records for examination
- Prepare all documentation for examination
- Identify strategies to ensure continuous improvement mechanisms and integrate into work systems